Privacy Policy

Effective Date: January 1, 2026

Introduction

This privacy policy explains how we collect, use, store, and protect personal information you provide when using our website or requesting our moisture protection services. We are committed to protecting your privacy and complying with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Information We Collect

Information You Provide Directly

When you contact us or request services, we may collect:

• Your name and contact details
• Email address
• Property address and details
• Information about moisture issues you're experiencing
• Any other information you choose to provide in correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• IP address

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your enquiries about our services
• Arranging and conducting property surveys
• Providing quotes and recommendations for moisture protection systems
• Scheduling and completing installation work
• Maintaining records of services provided
• Improving our website and services
• Complying with legal obligations

Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: Processing required to provide services you've requested
• Legitimate interests: Operating our business, improving services, and responding to enquiries
• Legal compliance: Meeting regulatory requirements and maintaining business records
• Consent: Where you've provided explicit consent for specific processing activities

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist with business operations, subject to confidentiality obligations
• Professional advisors when necessary for legal or financial purposes
• Law enforcement or regulatory bodies when legally required

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry records are typically retained for three years. Records relating to completed projects are maintained for seven years to comply with business record-keeping requirements.

Your Rights

Under data protection legislation, you have the following rights:

• Right of access: Request copies of your personal information
• Right to rectification: Request correction of inaccurate information
• Right to erasure: Request deletion of your information in certain circumstances
• Right to restrict processing: Request limitation of how we use your information
• Right to data portability: Request transfer of your information to another organization
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw previously given consent at any time

To exercise these rights, contact us using the details provided on our contact page.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted electronically.

Cookies and Tracking Technologies

Our website uses essential cookies required for basic functionality. We do not use advertising cookies or third-party tracking technologies. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing the privacy policies of any external websites you visit.

Children's Privacy

Our services are not directed at individuals under sixteen years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website. The effective date at the top of this policy indicates when it was last revised.

Contact Information

If you have questions about this privacy policy or our data protection practices, please contact us using the information provided on our contact page.

Supervisory Authority

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office, the UK's data protection supervisory authority.